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Digital Health

Consumers want greater control over and better outcomes for their health, and healthcare providers want access to the right information when and where they need it. Digital health technologies contributes to improving health care quality and outcomes through facilitating effective information management, communication, decision making, and better care coordination and continuity of care.

The Australian digital health environment incorporates several digital infrastructure and technologies at national, state, regional and organisation levels. Brisbane South Primary Health Network’s Digital Health team is continually striving to support the improvement of the efficiency, effectiveness and quality of health services by facilitating the adoption these technologies, providing digital health education and supports to, and fostering collaborations among the health professionals in the region.

The below pages are coming soon:

  • My Health Record
  • Brisbane South PHN Building Digital Health – Data Program
  • Secure Messaging
  • The Viewer- Health Provider Portal
  • eHealth Practice Incentive Program
  • Health Professional Online Services
  • Electronic Prescriptions

For digital health information or support contact the Digital Health team via email or phone 1300 467 265.

Introducing Brisbane South PHN’s Digital Health Implementation Team Consultants

Stephen Chu Peta Shaw
Jenaya Price Paras Antonarakis


What’s new?

Help decide the future of digital health

The Commonwealth Department of Health (DoH) invites all to have their say on how data in the My Health Record system may be used in future. There is scope for the My Health Record to be used for a variety of secondary purposes including research, policy and planning, among others. However, there must first be a framework that reflects Australian expectations on how the health information held in the system should, or could, be used. DoH has released a Consultation Paper to begin identifying what Australians want the framework to say and this will help decide who should be able to access My Health Record data, for what purposes and what the oversight arrangements should be. Submissions can be made in writing, online, webinar, workshops and interviews. Responses will be accepted between 12 October and 15 November inclusive.

Plain English guide to the Consultation Paper
Explanatory notes
Frequently asked questions
Consultation dates and venues
Have your say now

National My Health Record usage and registration data

Mobile Apps to access your My Health Record  

The Australian Digital Health Agency have been working with developers to produce mobile apps to interact with the My Health Record. The apps will allow consumers to view information uploaded by healthcare providers and Medicare. Click here for more information.


You may have received a letter for the Department of Human Services advising that as of 1 January 2017 new security updates to internet browsing software will impact the access to HPOS (Health Professional Online Services) via the individual PKI keys (Medicare Individual Public Key Infrastructure).

If you currently access HPOS via a PKI key you will need to create a new PRODA (Provider Digital Access) account before 30 November 2016 to maintain your access and avoid disruptions to your HPOS services.

If you already have a PRODA account to access HPOS you do not need to create another one.

You can create a PRODA account by going to

If you require any access please don’t hesitate to contact the Digital Health Team for support.

Update to the My Health Record on Demand Training Environment

Clinical Software Update

Best Practice has been updated to the latest version ‘Lava’ on the On Demand Training simulated environment. This will allow you to play with all the new features including uploading of Event Summaries. Other clinical software versions will be updated in the coming weeks.

Consumer Portal Simulator 

A simulation of the My Health Record Consumer Portal is now available. It simulates the look and functionality of a consumer’s view of the My Health Record system for a fictitious patient, and replicates many of the functions of the My Health Record. The Simulator is available via the On Demand Training environment on the Australian Digital Health Agency’s website. To support the use of the simulator, ‘How to’ guides have been developed on interacting with the My Health Record including managing access and setting advance privacy controls.

Be My Health Record Ready clinical training event

Thank you to Katrina Otto for speaking at our recent ‘Be My Health Record Ready Clinical Software’ events on Monday 19 and Tuesday 20 September. Katrina shared her wealth of knowledge in Best Practice, Medical Director and the My Health Record. Below you will find links to download the presentation from both nights:

Best Practice                      Medical Director

A patient’s My Health Record can provide important information for healthcare providers in every step of an individual’s health journey. Click here for the interactive story of Brian’s My Health Record journey.

The My Health Record logo now automatically displays next to My Health Record registered healthcare provider organisations in the National Health Services Directory. Click here for more details.

Katrina Ottos’ Top 30 questions and barriers asked about the My Health Record

My Health Record has been re-launched

The Federal Government has re-launched My Health Record. Please find below further information about this initiative to assist you with answering your patient’s questions.

Training video release

Welcome to 2016! Your eHealth Team at Brisbane South PHN are happy to announce new advancements, developments and opportunities for the New Year.

Training videos are now available for you to use to refresh your current skills or develop new ones; with quick, straight to the point ‘How To’ training videos.

First release includes:

  • Data cleansing
  • Navigating CAT4
  • Health promotion using CAT4

The journey will continue with new videos covering My Health Record, data quality, at risk groups, chronic disease and mental health.

Check out the videos on the Training videos tab.

Australian Digital Health Agency has produced an online application tool to assist healthcare provider organisations to submit an application for any or all of the following Digital Health services:

  • Healthcare Provider Identifier for Organisations (HPI-O)
  • eHealth record system (My Health Record)
  • NASH PKI Certificate for Organisations

To register and apply click here.

Are you new to the My Health Record system or need a refresher? Check out the new online simulation testing environment where you can practice in your clinical software here.

What is Digital Health?

What is Digital Health? 

Digital Health technologies include My Health Record, Secure Messaging Delivery (SMD), Health Professionals Online Service (HPOS), Telehealth, ePrescribing and clinical software systems.

What is My Health Record?

  • A summary of your health information that can be shared securely between you and healthcare providers involved in your care
  • It is part of a national system – your My Health Record travels with you wherever you may be and no matter who you are seeing (as long as they are registered)
  • It is personally controlled – you have a say in what gets uploaded, what stays in your record and who can see your record
  • Your My Health Record is accessible at all times when it is needed, included at the point of care, and can be added to by you, your authorized representative(s) and the healthcare providers involved in your care
  • Information in My Health Record is protected by law.

Frequently asked questions for healthcare providers.

What are the benefits?
  • Healthcare providers will have timely access to up-to-date patient health information.
  • Reduced number of medically avoidable and adverse events by access to patient medical information 24/7 anywhere within Australia.
  • Better decision making by healthcare providers through the availability of more complete, more accurate and more up-to date patient health information.
  • Improve and streamline business processes, creating better efficiency and having more time to spend with your patient.
  • Improve clinical governance and increase quality and safety.
  • Increase interoperability between the points of care for your patients.
What information is contained in the My Health Record?

The My Health Record contains information from three sources:

  • Personal medications and allergies summary (can be viewed by healthcare professionals)
  • Personal health notes (cannot be viewed by providers)
  • Child development information
  • Advance care directive custodian contact details
  • Advance Care Plan (April 2016)
  • Shared Health Summary
  • Event Summary
  • eDischarge Summary
  • eReferrals and Specialist letters
  • Prescription and dispense records
  • eDiagnostic Imaging and Pathology reports
  • Medicare claims data
  • Pharmaceutical Benefits Scheme
  • Australian Childhood Immunisation Register
  • Australian Organ Donor Register
  • DVA claiming events

The My Health Record does not have the ability to collect or upload information from clinical notes. The system can only capture information that is coded within your conformant clinical software.

You can create, upload, download and view the following clinical documents*:

  • Shared Health Summary
  • Event Summary
  • Discharge Summary
  • Medication Records
  • eReferral
  • Specialist Letter
  • Child eHealth Record
  • Medicare Documents**
    • Australian Childhood Immunisation Register
    • Australian Organ Donor Register
    • Medicare/DVA Benefits Report
    • Pharmaceutical Benefits Report
  • Consumer Documents/Notes

*Providing you (and other healthcare providers) have conformant clinical software. Not all clinical software can perform all of the above mentioned tasks. Check to see what your clinical software is capable of here.

** These documents are optional and are only available if the patient has chosen to have them included in their My Health Record.

If your organisation does not use conformant clinical software, it is still possible to access your patients’ My Health Record to view clinical documents through the National Provider Portal on the My Health Record website. Please note that you will only be able to view and download clinical documents through the Provider Portal. Creating and uploading documents can only be done with conformant clinical software.

My Health Record and pharmaciesWhere do I start?

Your healthcare organisation needs to register to view and upload documents to the My Health Record. Please refer to our user guides, cheat sheet and online training videos for all the relevant information and steps.

You can also contact your Digital Health Implementation Team Consultants for assistance via or phone 07 3864 7555 and follow the prompts to the program delivery team.

Do we need Secure Messaging Delivery?

Secure Messaging Delivery (SMD) enables you to send and receive clinical information and documents in a secure and encrypted environment at a click of a button. This can save you time and money by reducing paper correspondences and traditional mail services.

As part of the second requirement for the eHealth Practice Incentive Payment (ePIP) a general practice participating must have standards-compliant SMD capability. Find further information here.

Additional information on this is available on SMD provider websites or on the ADHA website.

What is CAT4?

CAT4 is a tool which analyses your patient database and extracts patient data into selected population ‘target groups’. This allows easy identification of patients at-risk of developing chronic diseases, to see gaps in data to identify patients who may benefit from chronic disease and quality care initiatives. Additional information is available here.

Is CAT4 an add-on to our clinical software or does it stand alone?

CAT4 is a standalone application which connects to your clinical software. The clinical audit tool works by generating a data extract from a search of your clinical and billing database.

The CAT4 software is compatible with Medical Director, Best Practice, Zedmed, Genie* and Practix*.

* These software are unable to extract MBS billing information.

Benefits of the My Health RecordApply for the My Health Record systemPractice Incentive Program (ePIP)Digital Health privacy and policiesHow to setup your clinical software to be Digital Health readyAssisted registration for a patientUsing the My Health Record via conformant software for general practiceUsing the My Health Record via conformant software for pharmacyUsing the My Health Record via conformant software for aged careProvider Portal
My Health Record promotional materialData cleansingHPOS/PRODATips, tricks and handy hintsTemplates and lettersUseful contact details

Australian Health Practitioner Regulation Agency (AHPRA)
Phone: 1300 419 495

Brisbane South PHN eHealth Implementation Team Consultants
Phone: 07 3864 7555, follow the prompts to the program delivery team

My Health Record
Support contact details

Train IT Medical
Phone: 0424 580 286

My Health Record

Self-paced training

Gain confidence or refresh your skills with the My Health Record self-paced online training support module for healthcare providers:

With modules tailored for healthcare providers in:

  • general practice
  • community pharmacy
  • hospitals, specialist practices
  • allied health
  • residential aged care.

Familiarise yourself with the features and functions of the My Health Record with a range of topics covered including:

  • The types of clinical documents held in an individual’s My Health Record
  • Consent and how it relates to viewing and uploading of clinical information
  • Accessing an individual’s My Health Record in the event of an emergency
  • Ensuring quality data is uploaded to My Health Record.

Simulated test environment

Learn how to upload, view and register a patient for the eHealth record system in a simulated test environment. The following clinical software systems are available: Medical Director, Best Practice, Genie and Communicare. Click here.

Navigating CAT4

This module will provide you with quick and easy ways to navigate yourself though the menus, reports and tabs within CAT4.

Upon completion of this module you should be able to:

  • Navigate around the dashboard
  • Have an understanding of the basic functions within CAT4 and Cleansing CAT
  • How to collect and select a data extraction
  • Understand how to create a new search and clear a filter
  • Understand the information displayed in a report and how to save or print.

Watch the video here.

Demographic and accreditation preparationImproving data qualityAt risk groups

In this module you learn how to identify patients who are at risk of developing a chronic disease. Use the results of this search to help target your efforts and implement an intervention technique for those most at risk.

Chronic disease

After completing this module you will be able to identify patients who have items outstanding in their Diabetes SIP. You will also be able to identify people who have a specific chronic condition and who could be eligible to claim related MBS item numbers.

Mental health

The search within this module will show you how to find patients within your database who have a mental health condition. It will also assist you to find out which patients could be eligible to claim a related MBS item, such as a Team Care Arrangement.

Health promotion

The Health promotion module has a number of searches relating to the early detection and prevention of disease and illness. On completing this module, you will be able to identify which patients could be due for a health check, such as an Aboriginal and/or Torres Strait Islander health assessment (715). The module will also show you how to search for patients who could be due for a flu vaccination or preventative health screening.

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