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Partners in Recovery and NDIS


PIRPartners In Recovery Program – Brisbane South Region

What is Partners In Recovery

What is Partners In Recovery

The Partners In Recovery (PIR) program is in transition as we prepare for the introduction of the National Disability Insurance Scheme (NDIS) in our region. NDIS will be introduced in the Scenic Rim area from 1 July 2017 and the rest of the Brisbane South catchment area from 1 July 2018.

The PIR program aims to support people with severe and persistent mental health issues with complex needs, along with their carers and families. This is achieved by coordinating multiple support services to address needs and improve overall health and wellbeing of participants.

PIR promotes collective ownership and encourages innovative solutions to ensure effective and timely access to the services and support required by patients with severe and persistent mental illness with complex needs. The program aims to sustain patients’ optimal health and wellbeing.

PIR works with people to:

  • access clinical services appropriate to their needs
  • access community support and related services
  • coordinate services to meet their needs
  • encourage a journey of recovery.
Who is PIR for?

Who is PIR for?

PIR is remains a central point of referral for people aged over 25 to 65 years who:

  • have severe and persistent mental health issues that impact their lives
  • have complex needs that require services from multiple agencies
  • require substantial assistance to access the right services to meet their needs
  • require help to organise the services already supporting their needs have no existing coordination arrangements in place to assist in accessing services.

Please contact the Brisbane South PHN Mental Health Services team on 1300 467 265 or fax 07 3864 7599.

PIR Referral Form
PIR Referral Form – Best Practice and Medical Director
PIR General Brochure

Our partners

Our partners

Brisbane South PHN has partnered with 10 non-government organisations that specialise in servicing the community with an understanding, empathetic approach that enable goals to be reached and lives to be changed.


07 3435 2600

Aftercare has a 100 year history of delivering specialist services for people with severe and persistent mental illness, their families and carers. Aftercare currently operate 16 mental health services from 40 locations across Australia.

Benevolent-Society-small-aBenevolent Society

07 3170 4600

For 200 years The Benevolent Society has worked in partnership with other organisations to improve the wellbeing of children, young people, families and older Australians. In Queensland they operate a number of community-based services delivering flexible, responsive and effective early intervention for children, families and people with or at risk of experiencing mental illness. The Benevolent Society helps people change their lives through support and education, and they speak out for a just society where everyone thrives.

BrookRed rgb
Brook Red

07 3343 9282

Brook RED is a peer operated community providing support for individuals who experience mental health challenge. We use the unique insights that a lived-experience of recovery provide in order to build genuine and enduring connections as we walk with people on their chosen pathway of recovery. We operate mainly in South Brisbane and have centres in Beenleigh, Highgate Hill, and Mt Gravatt.


07 3213 7100

FSG Australia is a Queensland based not-for-profit community organisation. They have been operating since 1979 and offer innovative community services in: disability, mental health, aged care services, family services, children’s services and foster parenting throughout South East Queensland. Their purpose is to assist people to move forward, to link them to their wider community and to ensure that they live the life of their choice.

gallangGallang Place

Aboriginal and Torres Strait Islander Corporation

07 3899 5041

Gallang Place is an Aboriginal and Torres Strait Islander organisation that has been providing therapeutic counselling and support services to Aboriginal and Torres Strait Islander peoples in the Brisbane, Logan, Stradbroke Island, Beaudesert, Caboolture and Ipswich areas for 18 years. Their goal is to provide and further develop culturally appropriate counselling responses to enhance the health and wellbeing of Aboriginal and Torres Strait Islander peoples.

Harmony-PlaceHarmony Place

The Multicultural Centre for Mental Health and Wellbeing Inc in partnership with Karakan and Romero Centre, Mercy Family Services Queensland

07 3848 1600

Harmony Pace is a multicultural community based organisation working with people from culturally and linguistically diverse backgrounds in prevention, early intervention and recovery on mental health and wellbeing. Harmony Place is a culturally sensitive service where a cross cultural framework, person centred, strengths based approach and recovery paradigm underpin our mental health work. Harmony Place has partnered with Karakan and Romero Centre to provide accommodation and refugee support services to PIR participants from culturally and linguistically diverse backgrounds.

Micah-Projects-cmykMicah Projects Inc

07 3029 7000

Micah Projects works with individuals and families to resolve crisis, support personal recovery and wellbeing with each person. We also assist people navigate the service systems impacting in a person/family lives by providing integrated services. Micah Projects believes none should be homelessness in Brisbane and is committed to reducing the over representation of people living with mental illness who are homeless and the impact of homelessness on a person’s mental health and wellbeing.


Neami National

07 3375 7333

Neami National is a non-government mental health organisation that provides support services within a recovery framework to people with a serious mental illness. Neami National staff use the Collaborative Recovery Model to assist consumers to build their confidence and skills to develop a sense of meaning and purpose in their life. The model emphasises hope by encouraging consumers to identify and enhance their strengths and values when working towards achieving goals. Neami National works to identify service gaps in the community and where necessary develop new services.


Richmond Fellowship Queensland

07 3363 2674

RFQ is a not for profit company that is a well-respected leader in the provision of psychosocial mental health services, serving the Queensland community for close to 40 years. Richmond Fellowship was founded in Richmond, England, in 1959 and there are sister organisations in over 30 countries. RFQ is a member of the Richmond Fellowship Asia Pacific Forum and Richmond Fellowship Australia.


Stepping Stone Clubhouse

07 3847 1058

The mission of Stepping Stone Clubhouse is to assist adults with a mental illness to develop the skills and confidence necessary to live satisfying and productive lives in the community. This assistance is provided in a psychosocial program designed to empower and support its members. The current services include pre-vocational, vocational, social and housing programs. Stepping Stone Clubhouse is based on the internationally recognised clubhouse model and has been accredited by Clubhouse International since 1997.

For patients in crisis please refer to:
Lifeline 13 11 14
Kids Helpline 1800 55 1800
Suicide Call Back Service 1300 659 467
Or call your local emergency service 000

How to refer

How to refer

Brisbane South PHN provides a supportive and simple central intake and referral process. PIR referrals are accepted from anyone in the community or health sector who knows someone who would benefit from the program.

The PIR program is in transition as we prepare for the introduction of the National Disability Insurance Scheme (NDIS) in our region. NDIS will be introduced in the Scenic Rim area from 1 July 2017 and the rest of the Brisbane South catchment area from 1 July 2018.

Eligibility for PIR

Eligibility for PIR

A person may be eligible for referral if:

  • They have a severe and persistent mental illness with complex unmet needs
  • They need access to more than one service to address their needs.

Indicators of severity may be that the person:

  • Is in receipt of the Disability Support Pension with mental illness being the primary reason
  • Has had multiple hospital admissions due to a mental health diagnosis
  • Has a psychotic disorder
  • Receives mental health case management
  • Is isolated and very functionally impaired as a result of their mental health condition.
Our Region

Our Region

Partners in Recovery is operational throughout our region however is funded by previous Medicare Local Boundaries.  These exclude Inala

Surrounding area’s PIR contacts

North Brisbane
Phone: 1800 752 235
West Moreton – Oxley
Phone: 1800 747 463
Darling Downs – South West Queensland
Phone: 1300 991 443
 Sunshine Coast
Phone: 1300 747 724
 Gold Coast
Phone: 1300 130 339
Contact Us

Contact Us

For more information or enquiries about Partners in Recovery please call Brisbane South PHN Mental Health Services team 1300 467 265

PIR Referral Form

National Disability Insurance Scheme (NDIS)

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) is the new way of providing psychosocial disability support so that people can enjoy an ordinary life. The NDIS recognises that everyone’s needs are goals are different.

Partners In Recovery funding will transition to the NDIS. To ensure service continuity and smooth transition, the PIR program will continue until 30 June 2019.

NDIS will transition in the following regions at different times.

Scenic Rim – 1 July 2017
Brisbane, Logan and Redlands City – 1 July 2018
However, the PIR Program will continue to 30 June 2019 to ensure continuity of support and allow for a smooth transition to NDIS.

Find out more about getting NDIS ready, visit NDIS Miway.

Click here to download the psychosocial disability recovery and NDIS fact sheet.

Consumer and Carers

Consumer and Carers

Consumer, Carer and Family Participation

Brisbane South Partners In Recovery is supportive of working with participants, family and carers to ensure the highest levels of service delivery are achieved.

In supporting Partners In Recovery participants, our Partner Organisations are expected to consider the needs of carers and families, and develop strategies to enhance their involvement accordingly. Partners In Recovery Organisations should be mindful of the role of family and carers in their engagement in treatment and support, so that appropriate value is placed on the role family and carers play in the recovery process. Organisations should seek to establish partnerships based on respect and recognition of family and carers’ perspective and their need for information, education, skill development and support. If in doubt, the Consumer and Carer Advisory Group is available to support partner organisations to ensure they deliver practices inclusive of participants, families and their carers.

Consumer, Carer Advisory Group

Consumer, Carer Advisory Group

The Consumer and Carer Advisory Group, is an integral part of the Brisbane South PHN’s Partners In Recovery governance structure and was developed to improve outcomes for PIR participants by:

  • facilitating better coordination of clinical and other supports and services to deliver ‘wrap around’ care individually tailored to the person’s needs
  • strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering services to the PIR target group
  • improving referral pathways that facilitate access to the range of services and supports needed by the PIR target group and
  • promoting a community based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs.


Brisbane South PHN PIR welcomes your feedback to help us improve our service for participants, families and carers. Please complete our short survey to indicate if we are meeting your needs and those of other participants, families and carers. The survey is voluntary and completely confidential.

Families and carers

For Further Information

Related resources