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What is commissioning?

Needs are assessed through community consultation and solutions are designed in partnership with stakeholders. Transparent processes are used to promote the implementation of these solutions, including the identification of providers from whom services may be purchased. These solutions are then evaluated and the evaluation outcomes used to inform further assessment and planning.

The commissioning process is guided by the following principles:

  1. Understand the needs of the community by engaging and consulting with consumer, carer and provider representatives, peak bodies, community organisations and other funders.
  2. Engage potential service providers well in advance of commissioning new services.
  3. Focus on outcomes rather than service models or types of interventions.
  4. Adopt a whole-of-system approach to meeting health needs and delivering improved health outcomes.
  5. Understand the fullest practical range of providers including the contribution they could make to delivering outcomes and addressing market failure and gaps.
  6. Co-design solutions and engage with stakeholders, including consumer representatives, peak bodies, community organisations, potential providers and other funders, to develop outcome-focused solutions.
  7. Consider investing in the capacity of providers and consumers, particularly in relation to hard-to-reach groups.
  8. Ensure procurement and contracting processes are transparent and fair, facilitating the involvement of the broadest range of suppliers, including alternative arrangements such as consortia building where appropriate.
  9. Manage through relationships and work in partnership, building connections at multiple levels of partner organisations and facilitate links between stakeholders.
  10. Develop environments high in trust through collaborative governance, shared decision-making and collective performance management.
  11. Ensure efficiency and value for money.
  12. Monitor and evaluate through regular performance reports and consumer, community and provider feedback and independent evaluation.

For more information, view the What is Commissioning at BSPHN? resource below or phone 1300 467 265.

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