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Aged care

141675913 - older women with young girl

Appropriate and effective aged care is essential as demands increase with the ageing population. Older adults who are unable to access appropriate healthcare services may experience exacerbation of existing conditions, medication management issues, and poorer health and wellbeing outcomes.

Older adults are high users of acute services, so ensuring primary care services are accessible, available and affordable will reduce the burden on the acute care sector.

In aged care, our programs continue to support the elderly, their families and healthcare providers. Our programs include:

Carer Gateway

The Carer Gateway is a national online and phone service that provides practical information and resources to carers and health professionals who work with patients and carers. The interactive service finder helps carers connect to local support services, and the site includes a section for Aboriginal and Torres strait Islander people in addition to the culturally and linguistically diverse people.


Comprehensive Aged Residents Emergency – Partners in Assessment Care and Treatment (CARE-PACT) is a partnership project between residential aged care facilities (RACFs), General Practitioners and Metro South Hospital and Health Service. The service aims to support GPs and RACF staff to provide best care for residents of RACFs with acute healthcare needs.

CARE-PACT provides:

  • clinical advice and triage via telephone to the most appropriate service to meet the residents’ clinical care needs
  • capacity to dispatch a mobile emergency assessment team and/or to provide inpatient standard care in the RACF.

For more information about CARE-PACT, please email

Mater Aged Care in an Emergency

Mater Aged Care in an Emergency (MACIAE) was developed by Mater Hospital Brisbane to guide and support General Practitioners and aged care facilities on clinical care decision making when residents become unwell.

It aims to improve health outcomes for residents and patients who have previously been admitted to Mater for emergency care and is intended as an adjunct to medical treatment provided by GPs and the Mater’s Emergency Department. MACIAE combines consultative and hands-on nursing care, complex case management and education, enhancing care delivery within the aged care community, and ensuring patients within the aged care community receive the best care, in the right environment, at the right time.

For more information about MACIAE view the fact sheet or visit the Mater Health Services website here.

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